Conditions of Use

Terms and Conditions of Use

Welcome to the Leguidesante website. Leguidesante is a web-based service owned and provided by MonGuideSanté.com S.A.S., an affiliated company of Galien Développement SA exclusive partner of the pharmacy's network Galien.
MonGuideSanté.com is a french Company which has its registered office located at the following adress :
MonGuideSanté.com S.A.S.
330 AVENUE JEAN RENE GUILLIBERT DE LA LAUZIERE
EUROPARC DE PICHAURY BAT. B3
13855 AIX-EN-PROVENCE CEDEX 3
FRANCE
RCS : 517 598 629 - AIX EN PROVENCE
TVA : FR20 530 542 505


By accessing the Website, the Client agrees to be bound by the Terms and Conditions set out below. The Client undertakes to access the Website for a personal and private use only. The These General Terms and Conditions of Sale and Use govern the access and use of Leguidesante website (the « Website »), for the Client's personal use only, and the offer, transmission, acceptance of purchase orders and sale of products (the « Product(s) ») to the Clients (the « Client » or « you », « your » « he/she », « her/his ») are exclusively governed by these General Terms and Conditions of Sale and Use. Please read these Terms and Conditions carefully before using Leguidesante. If you do not accept the terms and conditions as described below, you should immediately stop using this service.

Leguidesante reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time and, by your continued use of the site, you agree to be bound by such modifications, alterations or updates.

All the products of this website are referenced and approved by a graduate pharmacist of the Galien network.

Article 1 – Pricing

Leguidesante's acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and the Client will be charged for his/her order. All prices shown on the Website are in euro and are inclusive of VAT at the appropriate rate. The price does not include the shipping, delivery and packaging costs, which must be paid by the Client. The amount of packaging and delivery costs will be disclosed to the Client with the confirmation of his/her order.

In case where the Client orders a Product from outside of French Metropolis, then the Client will be considered as the importer of such products.

Any order delivered out of the European Community might be subject to local taxes and customs duties. The declaration and payment of these taxes and duties are at the Client’s own risks, expenses and responsibility.

All orders must be paid in EURO currency, using VISA, Mastercard, or PayPal.

Prices may change and offers from Leguidesante may be withdrawn at any time. However, the Client will pay the price indicated when his order is made and registered by Leguidesante, upon the condition of the availability of the Product.

Ownership of the goods shall not pass to the Client until Leguidesante has received payment in full.

Article 2 – Order

In order to place an order for the purchase of one or more Products on the Website Leguidesante, the Client must fill out the online order form available on Leguidesante

By submitting an order form, the Client is contracting with Leguidesante. . Thus, the Client agrees and undertakes unconditionnally to observe the provisions of these Terms and Conditions of Sale and Use.

The customer agrees to pay the selling price current at the time of his seizure of the order.

Once the payment is validated and the order is considered as registered with Leguidesante, a summary of the purchase order will be sent by email to the Client's registered email address provided before. The summary will list all the details of the order and the informations about the Products that have been purchased.

Leguidesante is entitled to refuse an order from a previous Client with whom a claim is pending for non-payment, late payment, or insufficient guarantees of solvency or arisen disputes about goods, delivery, return, refund, payment or other breach of the Terms and Conditions. Leguidesante will not be responsible for refusing to process the Client's order. Leguidesante may suspend or cancel the Client's registration immediately at its reasonable discretion or if the Client breaches any of the obligations under these Terms and Conditions. Leguidesante reserves the right to cancel or refuse an order placed by a customer leaving outside the European Union, without justifying the reasons for making the decision.

Article 3 – Validation

All orders placed for an item available on the Website assume consultation and acceptance beforehand of these Terms and Conditions of Use as well as full legal capacity for commitment..

Once the payment is validated, the order is registered and cannot be amended or cancelled thereafter. The order is registered on the Leguidesante electronic registrars, which are stored on durable means and are recognised as the only admissible evidence in legal proceedings.

Article 4 – Product Availability

Leguidesante lists availability information for products sold on the Website. These informations are available on each product information page. Beyond what is said on the Website, Leguidesante cannot be more specific about availability of the Products. Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such.

In case where a Product ordered by the Client would be temporarily unavailable, Leguidesante.co.uk will inform the Client by e-mail in the shortest possible time.

In case where a Product ordered by the Client would be unavailable for more than thirty (30) days, the order would be deemed to be cancelled and the Client will receive a refund.

Pictures and other visual images are just indications of what Products could be and they are not binding Leguidesante.

Article 5 – Delivery

All orders will be delivered to the Client's address, as indicated during the ordering process. The expected delivery delays mentioned on each product information page or in the summary of the order sent to the client under article 3 above are only estimates and should not be relied upon as guaranteed delivery delays. National or Local restrictions and the effect of adverse weather conditions may affect deliveries. Every effort will be made to complete deliveries but Leguidesante cannot be responsible for restrictions out of its control or any delays caused by postal service or any other carrier.

If some items must be delivered at different dates due to the temporary unavailability of one of them, the expected delivery delay will be based on the longest delivery delay. Leguidesante reserves the right to split the delivery. In this case the Client will only be charged for one delivery. Leguidesante will always contact the Client if Leguidesante.co.uk is made aware of any problems.

In case where the order could not be delivered at the address mentioned on the order form due to the Client’s absence or to a mistake in the address mentioned on the order form, then the Client will have to contact directly the carrier in order to agree on how to proceed to the delivery. In this case, the new delivery agreed between the Client and the carrier will be at the Client’s own risks, expenses and responsibility.

Article 6 – Payment

Payment online can be made exclusively with credit cards :
- Visa,
- Eurocard & MasterCard
- PayPal

Article 7 – Security

The Website Leguidesante is secured making use of the SSL encryption system (Secure Socket Layer), so as to protect at its best effort all confidential details provided for the payment. The Client's payment details are transferred directly to the bank, which also operates under the secure SSL encryption system. At no time, the Client's payment details are transferred through Leguidesante electronic system. Leguidesante will not be responsible for any consequences related to the payment stage.

Article 8 – Product Conformity

If one of the Products delivered :
- is not in conformity with the order,
- is defective,
- is damaged...
Then, the Client has the right to ask for a refund of the price of this Product within a delay of seven (7) working days from the date where the Product was delivered.

For this purpose, the Client must apply in writing and return the Product, with all original packaging, accessories and documentation, and a copy of the invoice on which the Product appears, at the following address:

MonGuideSanté.com - Service Clients
ZAC NICOPOLIS
Avenue des Chênes Verts
83170 BRIGNOLES FRANCE.

Shipping fees paid by the Client for returning such Products will be refunded by Leguidesante if the Client asks for it and joins to his return written evidences of the cost of the shipping.

No refund nor exchange will be granted if this procedure has not been respected by the Client.

If a Product or its original packaging has been damaged by the Client, this Product will not be refunded, nor exchanged.

If customers try to return anything abusively, Leguidesante may suspend or cancel the Client's registration immediately at its reasonable discretion .

Article 9 – Refunds

Refunds of products referred to in article 8 above, will be made within fifteen (15) days after Leguidesante has received the Products.

The customer will be refunded, either by bank cheque made in the name of who has placed the order and sent to the invoicing address, or by credit to his bank account, according to the payment mode of the order.

Article 10 – Right of Retraction

The Client has the right to cancel the purchase of an item, without penalty, except for return shipping fees, and without explanation, within a delay of seven (7) working days beginning with the following day on which the Client receives the goods. Return costs are at the customer’s risks and expenses. Only the price of the Products and the initial shipping fees that have been paid for by the Client will be refunded. However, in the event where the cancellation right mentioned above is exercised only for a part of the items purchased, the initial shipping fees will not be refunded.

When this cancellation right is exercised, the unwanted items must be returned by the Client at his own risks and expenses within a delay of seven (7) working days beginning with the following day on which the Client receives the goods. Products have to be returned in their whole, with all original unsealed packaging, accessories and documentation. Returned Products have to be intact, and in perfect state of resale. Any damaged item, or damaged or opened original packing, will not be refunded, nor exchanged. All returns should be sent at the following address:

MonGuideSanté.com - Service Clients
ZAC NICOPOLIS
Avenue des Chênes Verts
83170 BRIGNOLES FRANCE.

In case where a request for refund or cancellation of order is made, Leguidesante will make every effort to refund the customer within fifteen (15) days from receipt of such request.

The customer will be refunded either by bank cheque made in the name of who has placed the order and sent to the invoicing address, or by credit to his bank account, according to the payment mode of the order

Article 11 – Customer Service

If you have any questions you can contact our customer service. By Email : service-client@monguidesante.com.
By post at the following address:

MonGuideSanté.com - Service Clients
ZAC NICOPOLIS
Avenue des Chênes Verts
83170 BRIGNOLES FRANCE.

All requests for technical service and support for products purchased should be made directly by Email at the following address service-client@monguidesante.com or fill the inquiry form in contact us.

Article 12 – Intellectual Property and Third Party Websites

The content of the Site, such as, without limitation, texts, articles, pictures, images, sounds, software, marks, and logos, created for Leguidesante, is protected by copyright, trademarks or database laws and other intellectual property rights.

The Client may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for his own personal, non-commercial use, provided the Client keep intact all and any copyright and proprietary materials and notices. The Client may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from Leguidesante.

No licence is granted to the Client in these Terms and Conditions to use any trademark belonging to Leguidesante or its affiliated companies.

As a convenience to Leguidesante customers, the Leguidesante Website could include links to other web sites or material, which are beyond its control. Leguidesante is not responsible for content on the Internet, or any other site outside Leguidesante Website.

Article 13 – Responsibility

All products for sale on the Website are in conformity with the French legislation in force. Leguidesante cannot be held responsible for not respecting the legislation of another country where the product would be delivered. The Client shall, before he places an order, insure that it is legal to import or use the ordered Products in his country.

Leguidesante attempts to be as accurate as possible. However, Leguidesante does not warrant that Products descriptions or other content of this Website is accurate, complete, reliable, current, or error-free.

We are not responsible for any typographical errors or inaccuracies set forth in this Website. The information, prices, and discounts set forth herein are subject to change without notice.

If a product offered by Leguidesante itself is not as described, your sole remedy is to return it in unused condition or to contact the customer service (CF. Article 11).

The Leguidesante Site contains links and pointers to other websites provided and maintained by third parties. Leguidesante does not operate or control in any respect any information, products or services on such third-party sites. Third party links are included solely for the convenience of users, and do not constitute any endorsement by Leguidesante. User assumes sole responsibility for use of third party links and pointers, and disclaimers set forth herein are equally applicable to such third party sites.

For professional buyers, Leguidesante cannot be held responsible for any damages (including direct, indirect, consequential…) such as loss of profit.

Article 14 – Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of France.

The languages of these Terms and Conditions are English and French.

Any dispute, controversy or claim arising out of or in connection with thes Terms and Conditions including, without limitation, their formation, validity, binding effect, interpretation, performance, breach or termination shall come within the exclusive competence of the Courts of France.

Article 15 – Personal Data

The personal information that the Client gives Leguidesante is held with care and security. Leguidesante does not sell, rent or transfer this information to third parties for their marketing purposes unless the Client agrees otherwise.

However, when the Client accesses the Leguidesante Website via other websites that are affiliated to Leguidesante and identified as such, or when the Client accesses via the Leguidesante Website other websites that are affiliated to Leguidesante.co.uk, and identified as such, personal informations given by the Client to Leguidesante might be exceptionally transmitted to these affiliated websites. In order to know which personal informations have been received by such an affiliated website, the Client should contact directly this website.

In conformity with the law on Computers and Liberties dated 6 January 1978, you have a right to access, correct, modify and delete the personal data you supplied when placing your order. You may exercise this right by sending us a mail at the following address:

MonGuideSanté.com - Service Clients
ZAC NICOPOLIS
Avenue des Chênes Verts
83170 BRIGNOLES FRANCE.

Also, the customer is informed that cookies that are present on the site are to improve the personalised service.
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